Delicious Israel Administrative Assistant

About Delicious Israel

Delicious Israel’s personalized walking, travel and cooking tours introduce traveling foodies and culture-seekers to authentic Israeli lifestyle. The Delicious Israel team includes the Founder, General Manager, Tour Developer and a ever-growing team of Delicious Guides and Chefs. As we expand, we are looking for a team member who is passionate about excellent customer service, high level organization, and assisting in the management in all elements of operations, including tour bookings, scheduling, light bookkeeping, and business development. 

Job Responsibilities

Customer Service

  • Reply to all emails and phone calls in a friendly, timely and efficient manner 

  • Oversee tour scheduling, including confirming any critical details from the clients

  • Manage client communications including emails, phone calls, Whatsapps, message requests (via social media)

  • Review alignment of timings between our calendar, internal booking system and agency bookings

    • Weekly reviews directly with tour agencies and tour guides (Hebrew preferred)

  • Review and respond to guest reviews; manage issues on an as-needed basis

  • Troubleshooting issues that arise both last minute, and in advance of tours

  • Assisting the GM with business development email, calls, and organizing meeting with clients

Communications with Staff

  • Work closely with the GM to schedule Delicious Guides for tours in a logical manner, ensuring that personality/skill set is a fit with specific clients

  • Manage Delicious Guide calendar and communicate with each guide their weekly schedule

    • Reconfirm all dates, times, and details

  • Serve as primary point person for Guides in regard to bookings logistics

  • Work with the team to confirm guide availability for tours

  • Post-tour follow up (for the purposes of communicating with the client)

Accounts Payable and Bookkeeping

  • Creation, sending and follow up on Israeli invoices

  • Ensure accounting protocols are followed by staff for invoicing 

  • Monthly review of receipts and send to accountant 

  • Tracking payments in our internal system

About You

To enjoy and excel at this role, we are looking for someone who possesses the following skills and qualities: highly detail-centric and pedantic to minute details, ridiculously organized, self-motivated, problem solver and puzzle smarts, computer savvy, naturally customer-service oriented, positive energy, clear and effective communicator with strong verbal and written communication, native level English and conversational level Hebrew, and you probably love food & travel if you want to be part of this type of company.

Notes:

  • This role requires time-sensitive tasks, so please make sure to note your availability in your application.

  • While this role is mostly remote, you will need to be 1-2x time/month in Tel Aviv for meetings.

  • We are looking for someone who is available for at least 1-2 hours on Fridays.


If you think you are the ideal fit for this role, please apply through this link by June 29th.